Job Description
Join our award-winning team at Denver Grand Hotel as a Front Desk Agent! We're seeking energetic hospitality professionals to create unforgettable first impressions for our guests. This entry-level role is your gateway to a thriving career in luxury hospitality, offering comprehensive training and growth opportunities. Located in downtown Denver's vibrant LoDo district, you'll work in a dynamic environment with competitive benefits and a supportive team culture.
As the face of our hotel, you'll handle check-ins, manage reservations, and provide exceptional guest service while showcasing Denver's local attractions. We value personality, professionalism, and a passion for service over experience – perfect for career starters!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Respond to guest inquiries with detailed knowledge of Denver attractions and services
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Handle reservation modifications and upselling opportunities for hotel services
- Maintain a clean and organized front desk environment
- Assist with emergency procedures and ensure guest safety protocols
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic proficiency with computers and reservation systems
- Strong problem-solving abilities in customer service scenarios
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and professional appearance
- No prior experience necessary – comprehensive training provided
- Must be authorized to work in the United States