Job Description
Join our award-winning team at the Grand Plaza Hotel Indianapolis! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of downtown. No prior hotel experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values teamwork and excellence.
Why you'll love working here:
- Comprehensive benefits package including health insurance and 401(k)
- Hotel discounts for you and your family
- Opportunities for advancement into management roles
- Free parking and proximity to Indianapolis attractions
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle phone inquiries and manage reservations with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in tasks
- Flexible availability including weekends/holidays