Job Description
Join our award-winning hospitality team at Harborview Resorts as a Front Desk Agent! We're seeking a charismatic professional to create unforgettable guest experiences at our premier Jacksonville waterfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic luxury environment.
What We Offer:
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on resort amenities
• Professional development programs
• On-site parking and meal benefits
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera/PMS) efficiently
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Jacksonville attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license (for valet coordination)