Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking a charismatic professional to create exceptional first impressions for our guests at our premier Long Beach property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Southern California's vibrant coastal destination.
As the face of our hotel, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in delivering personalized service. If you're passionate about hospitality and ready to elevate guest experiences, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (preferred)