Job Description
Join our award-winning hospitality team at the heart of downtown Minneapolis! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our international guests. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-in/out processes and resolving inquiries with precision. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment.
Responsibilities
- Manage guest check-in/out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints promptly while maintaining service standards
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash handling procedures
- Provide local recommendations and concierge services
- Maintain accurate guest records and documentation
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Minnesota hospitality alcohol certification
- Flexible availability including weekends/holidays
- Strong attention to detail and organizational abilities
- Professional appearance and positive demeanor