Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Omaha! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding hotel group. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the welcoming face of our establishment.
Responsibilities
- Manage guest check-in/out procedures with efficiency and accuracy
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests via phone, email, and in-person
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Utilize property management systems (PMS) for daily operations
- Resolve guest concerns with professionalism and discretion
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and amenities
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and clean driving record