Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the first point of contact for our distinguished guests. We seek a polished professional with exceptional hospitality skills to deliver memorable experiences at our premier downtown Philadelphia location. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic work environment.
Responsibilities
- Guest check-in/out procedures with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Execute emergency response protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 2+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays