Job Description
Join our award-winning team at Grand Bay Hotel, where exceptional hospitality meets iconic San Francisco charm. We're seeking a dynamic Front Desk Agent to be the first point of contact for our discerning guests. This role combines impeccable customer service with operational excellence in a luxury downtown setting. Enjoy competitive benefits, career growth opportunities, and the chance to be part of a globally recognized hospitality brand.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping, maintenance, and concierge teams
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Utilize hotel management systems (Opera/PMS) effectively
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera, Amadeus, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Knowledge of San Francisco attractions and services