Job Description
Start your hospitality career with us! Grand Plaza Hotel Dallas is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Join a dynamic team committed to excellence and guest satisfaction.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Handle emergency situations following protocol
Qualifications
- High school diploma or equivalent
- Basic computer literacy (typing 25+ WPM)
- Strong customer service orientation
- Ability to multitask in fast-paced environments
- Professional appearance and communication skills
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset