Job Description
Welcome to The Pendry San Diego, a luxury lifestyle hotel redefining the hospitality landscape in downtown San Diego. We are currently seeking a charismatic and detail-oriented Part-Time Hospitality Associate to join our front-of-house team.
In this role, you will serve as the face of our brand, ensuring every guest feels valued, welcomed, and attended to. Whether managing the front desk or assisting with concierge requests, your performance will directly impact our reputation for excellence.
Why Join Us?
- Work in a stunning, award-winning environment.
- Competitive hourly pay and flexible scheduling.
- Access to hotel amenities and employee discounts.
Job Summary
The ideal candidate will possess a passion for service and the ability to multitask in a fast-paced, high-end setting.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival, ensuring a seamless check-in and check-out process with a personalized touch.
- Operations: Answer and direct incoming phone calls and inquiries promptly and professionally.
- Concierge: Provide local recommendations and assist with restaurant reservations or transportation arrangements.
- Administrative: Process payments accurately, maintain the front desk logbook, and update guest profiles in the Property Management System (PMS).
- Visual Standards: Maintain a pristine lobby area, ensuring it reflects the high standards of The Pendry.
- Problem Solving: Address guest concerns or issues immediately and escalate to management when necessary to ensure guest satisfaction.
Qualifications
- Experience: Previous experience in hospitality, luxury retail, or customer service is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Flexibility: Ability to work varying shifts, including weekends, holidays, and evenings.
- Technical Proficiency: Basic computer skills and familiarity with POS or PMS systems is a plus but not required.
- Physical Demands: Ability to stand for extended periods and lift light objects.
- Attitude: A warm, positive demeanor with a genuine desire to create memorable guest experiences.