Job Description
Welcome to The Sterling Hotel, a premier destination blending modern luxury with the vibrant culture of Portland. We are currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our award-winning hospitality team.
In this role, you will serve as the face of our hotel, ensuring every guest feels welcomed and valued. We pride ourselves on our personalized service and are looking for someone who shares our passion for creating unforgettable guest experiences. If you are organized, friendly, and ready to grow your career in the hospitality industry, we invite you to apply.
Why join us?
• Competitive hourly wage ($18.00 - $22.00)
• Employee discounts on dining and amenities
• Flexible scheduling to accommodate your lifestyle
• Opportunities for career advancement within our hotel group
Responsibilities
- Check guests in and out efficiently using hotel management software.
- Answer phone calls and respond to emails in a professional, welcoming tone.
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Process payments and maintain accurate daily financial records.
- Maintain the cleanliness and aesthetic appeal of the front desk and lobby area.
- Assist with luggage handling, directions, and local recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous front desk or customer service experience is preferred but not required.
- Strong computer proficiency and ability to learn new property management systems quickly.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate amounts of luggage.
- Reliable transportation and a flexible schedule (must be available weekends/holidays).
- A valid driver's license is a plus.