Job Description
Join our award-winning team at Grand River Hotel, where luxury meets Southern hospitality! We're seeking a dynamic Part-Time Front Desk Agent to create unforgettable guest experiences in the heart of San Antonio's vibrant Riverwalk district. This role offers flexible scheduling and growth opportunities within a premier boutique hotel.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate issues to management when necessary
- Operate hotel property management systems (e.g., Opera, Marriott Bonvoy)
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Basic math and cash handling skills
- Knowledge of San Antonio attractions a plus