Job Description
Embark on an exciting hospitality career with the Grand Milwaukee Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our downtown Milwaukee location. Perfect for career starters, this role offers comprehensive training and growth opportunities within our luxury hotel chain. Join our team dedicated to creating memorable stays while developing valuable customer service and operational skills.
Responsibilities
- Check in/out guests efficiently with our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn systems quickly
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US