Job Description
Join our award-winning team at the Grand Seattle Hotel, where hospitality excellence meets urban sophistication! We're seeking enthusiastic Front Desk Agents to create memorable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to exceptional service while developing valuable skills in guest relations, reservation systems, and hotel operations. Enjoy competitive compensation, comprehensive training, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and guest requests with precision
- Resolve guest inquiries and concerns promptly using de-escalation techniques
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer proficiency with ability to learn reservation systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Positive attitude and commitment to guest service excellence
- Valid Washington State Food Handler's Card (or willingness to obtain)
- No prior hotel experience required - comprehensive training provided