Job Description
Join our award-winning luxury resort nestled at the base of the Sandia Mountains! We seek a dedicated Front Desk Agent to deliver exceptional guest experiences in our AAA Four-Diamond property. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in Albuquerque's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping, valet, and dining departments
- Upsell resort amenities and special packages
- Maintain cleanliness and organization of the front desk area
- Utilize property management software (Opera) effectively
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid New Mexico driver's license preferred
- Basic knowledge of Albuquerque attractions and transportation
- High school diploma or equivalent required