Job Description
Join our award-winning luxury hotel in the heart of Jacksonville's vibrant riverfront district. As a Front Desk Agent at Grand Harbor Hotel, you'll be the first point of contact for our distinguished guests, delivering exceptional service that embodies Southern hospitality. We offer competitive benefits, career growth opportunities, and a supportive team environment. If you're passionate about creating memorable guest experiences and thrive in a fast-paced luxury setting, we invite you to apply today.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room inventory
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and special packages
- Assist with valet services and luggage handling
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license with clean record
- TAM or CHA certification preferred
- Fluency in English; Spanish a plus