Job Description
Welcome to Lakeside Luxury Suites, where we redefine hospitality in the heart of Chicago. We are currently looking for a charismatic and detail-oriented Front Desk Agent to join our dynamic team. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand. We are committed to excellence and provide a supportive culture where your contributions are valued. You will play a crucial role in ensuring our guests feel welcomed, comfortable, and well-cared for during their stay.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Discounted rates for hotel stays and local attractions.
- Opportunities for career advancement within the hospitality sector.
- A vibrant, team-oriented work environment.
Responsibilities
- Provide a warm and welcoming greeting to all guests upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, ensuring accuracy in reservations, identity verification, and billing.
- Answer incoming calls and route them appropriately, handling inquiries regarding services, local recommendations, and directions with poise.
- Assist with concierge services, including restaurant reservations and event bookings.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Process payments and manage cash drawers with strict adherence to financial policies.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or Receptionist in a hotel or similar environment is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a valid driver's license and reliable transportation.