Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Kansas City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This role is perfect for service-oriented professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible schedule including nights/weekends/holidays
- High school diploma or equivalent required