Job Description
Join our award-winning team at Grand Louisville Hotel and become the face of luxury hospitality! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Louisville. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel property management systems
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required