Job Description
Are you the first face our guests see? We are looking for a charismatic and professional Front Desk Agent to join the vibrant team at The Royal Sonesta New Orleans. Be part of a historic landmark where you will create unforgettable memories for travelers from around the globe. In this pivotal role, you will set the tone for our guests' stay, ensuring every interaction is warm, efficient, and memorable.
As a Front Desk Agent, you will act as the ambassador of hospitality, managing check-ins, managing inquiries, and ensuring the lobby remains a sanctuary of comfort. If you thrive in a dynamic environment and have a passion for delivering world-class service, we want to meet you.
As a Front Desk Agent, you will act as the ambassador of hospitality, managing check-ins, managing inquiries, and ensuring the lobby remains a sanctuary of comfort. If you thrive in a dynamic environment and have a passion for delivering world-class service, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and efficient check-in process.
- Manage the front desk operations, including answering multi-line phones, processing reservations, and handling guest inquiries with professionalism.
- Maintain a pristine and organized lobby area, ensuring a welcoming atmosphere for all visitors.
- Assist with concierge requests, providing local recommendations and information about the unique culture of New Orleans.
- Process payments accurately and handle guest complaints or special requests with empathy and efficiency.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or equivalent required; prior hospitality or customer service experience is preferred.
- Strong verbal communication skills with a polished, professional demeanor.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Fidelio) is a plus.
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.
- A genuine passion for hospitality and a commitment to exceeding guest expectations.