Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in Charlotte, NC! We're seeking enthusiastic, service-minded individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, growth opportunities, and a supportive work environment in the heart of Uptown Charlotte.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and guest satisfaction
- Assist with luggage and provide local area information
Qualifications
- High school diploma or equivalent
- Exceptional customer service attitude
- Strong communication and multitasking skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Positive problem-solving approach
- Professional appearance and demeanor
- No prior experience required – training provided