Job Description
Are you a friendly face looking for a rewarding career in the hospitality industry? Oakland City Center Hotel is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team. We value growth and are looking for individuals eager to learn and excel, making this the perfect opportunity for those new to the field.
Located in the heart of downtown Oakland, our hotel offers a vibrant work environment where every day brings new interactions. As the face of our property, you will play a crucial role in ensuring our guests have an unforgettable stay. If you have a positive attitude and a willingness to learn, we want to meet you!
Why Join Us?
- Comprehensive on-the-job training provided.
- Opportunities for career advancement within the hospitality sector.
- Be part of a supportive and diverse team culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a high level of customer service.
- Manage the front desk operations, including check-ins, check-outs, and answering incoming calls.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Process payments and handle cash transactions accurately.
- Support the housekeeping and maintenance teams as needed.
Qualifications
- No prior experience required; we provide on-the-job training.
- Excellent communication and interpersonal skills.
- Proficiency with computers and basic office software (MS Office).
- Strong attention to detail and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent.