Job Description
Are you looking to kickstart your career in the vibrant hospitality industry? The Royal Sonesta New Orleans is seeking a friendly and professional Front Desk Agent to join our award-winning team. We value enthusiasm and personality, so no prior experience is required—just a great attitude and a willingness to learn!
As a leading hotel in the heart of the French Quarter, we pride ourselves on providing world-class service. We offer comprehensive training and a supportive environment where you can grow your skills in guest relations, operations, and hotel management.
Responsibilities
- Welcoming and warmly greeting guests upon arrival and departure with a smile.
- Assisting with guest check-ins, check-outs, and room assignments.
- Answering incoming calls and responding to guest inquiries promptly and professionally.
- Processing payments and handling cash transactions accurately.
- Assisting guests with local recommendations, directions, and concierge services.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Basic computer literacy and familiarity with hotel software (training provided).
- Ability to work flexible hours, including weekends and holidays.
- Strong attention to detail and problem-solving abilities.