Job Description
Join our award-winning team at Pacific Harbor Hotel, where coastal elegance meets exceptional service! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of vibrant San Diego. As the first point of contact, you'll embody our commitment to luxury hospitality while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our renowned hospitality group.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservation systems with precision and attention to detail
- Address guest inquiries and resolve concerns promptly and effectively
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest stays
- Maintain a pristine, organized front desk environment
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and crisis management aptitude
- Ability to multitask in fast-paced environments
- Professional appearance and positive demeanor
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and services