Job Description
Join our award-winning hospitality team at Grand Hotel Wichita as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in our luxury downtown property. This pivotal role combines impeccable customer service with operational excellence, making every guest's stay memorable. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in Wichita's premier hospitality destination.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Wichita attractions and services
- Flexible schedule availability including nights/weekends