Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in downtown San Jose! We're seeking energetic, customer-focused individuals to create exceptional guest experiences. No prior experience is required – we provide comprehensive training to set you up for success. If you're passionate about making people feel welcome and thrive in a fast-paced environment, this is your opportunity to launch a rewarding career in the heart of Silicon Valley.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Support security protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with basic computer applications
- Flexible availability including weekends and holidays
- Positive attitude and customer service mindset
- No experience necessary – training provided