Job Description
Join our award-winning team at Grand Harbor Hotel and launch your hospitality career! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience required—we provide comprehensive training for motivated individuals who excel in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury downtown Baltimore hotel.
Responsibilities
- Deliver exceptional guest service through warm check-ins/check-outs and responsive communication
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints professionally and resolve issues promptly
- Maintain accurate records and operate hotel management systems
- Promote hotel amenities and services to enhance guest experiences
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Willingness to work evenings, weekends, and holidays