Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Detroit! We're seeking enthusiastic individuals with a passion for customer service to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in Detroit's vibrant hospitality industry.
Responsibilities
- Warmly greet and assist all arriving guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits and report financial discrepancies to management
- Maintain a clean, organized front desk environment at all times
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and willingness to learn new skills
- Ability to stand for extended periods and handle multiple tasks
- Professional appearance and courteous demeanor
- Must be available for flexible shifts including weekends/holidays