Job Description
Join our award-winning Louisville hospitality team as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your career. As the first point of contact for our guests, you'll create memorable experiences while showcasing Louisville's southern charm. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Apply today and start your journey in hospitality!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Answer phones and direct calls efficiently to appropriate departments
- Resolve guest concerns promptly with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform nightly audits and prepare daily reports
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Basic computer proficiency with ability to learn property management systems
- Strong organizational abilities with attention to detail
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- No prior experience necessary – training provided!
- Must be available for flexible shifts including weekends/holidays