Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning luxury hotel in downtown Austin! As the first point of contact for our discerning guests, you'll embody our commitment to exceptional service. This is a fantastic opportunity to grow your hospitality career in one of America's most vibrant cities. We offer competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for qualified candidates!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest requests via our PMS system
- Handle high-volume phone calls and digital communications professionally
- Resolve guest inquiries and complaints with empathy and urgency
- Process payments accurately and maintain financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest stays
- Maintain pristine front desk appearance and organization
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler certification preferred
- Bilingual (English/Spanish) candidates strongly encouraged