Job Description
Join our award-winning team at Oceanview Hotel & Resort, where luxury meets coastal charm! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of Long Beach. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment just steps from the Pacific. Apply today and start your hospitality career in paradise!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial documentation
- Coordinate with housekeeping, maintenance, and dining teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Perform nightly audits and prepare daily reports for management
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and transportation options
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required