Job Description
Join Atlanta's premier luxury hotel as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at our downtown landmark. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of the city's most vibrant locations.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and exceed service expectations
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a polished front desk appearance and professional demeanor
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred