Job Description
Join our award-winning hospitality team at the heart of downtown Omaha! As a Front Desk Agent, you'll be the first point of contact for our esteemed guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your professionalism shines. If you're passionate about hospitality and thrive in fast-paced settings, apply today to start your career with us!
Responsibilities
- Greet and assist guests with check-in/check-out processes using property management systems
- Manage reservations, room assignments, and billing transactions accurately
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial records securely
- Uphold brand standards through consistent service excellence
- Perform administrative duties including phone handling and correspondence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or related field
- Proficiency in PMS software (e.g., Opera, RoomRack) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation