Job Description
Join our award-winning hospitality team at the Oakland Grand Hotel! We're seeking a charismatic Front Desk Agent to be the first point of contact for our guests. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
Qualifications
- Minimum 1 year hospitality experience preferred
- Proficient in hotel reservation systems
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Oakland attractions and services
- Flexibility to work weekends and holidays