Job Description
Join our award-winning hospitality team at the heart of New Orleans' vibrant French Quarter! The Grand Orleans Hotel seeks a charismatic Front Desk Agent to deliver unforgettable guest experiences in our luxury boutique property. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-in/check-out processes and resolving inquiries with professionalism. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations using Opera property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Knowledge of New Orleans attractions and culture
- Basic computer literacy and cash handling experience
- Positive attitude and teamwork-oriented mindset
- High school diploma or equivalent required