Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Hotel Chicago. We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with grace and efficiency. This role offers growth opportunities within our global hospitality chain.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints and special requests proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Act as local tourism resource for guests
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Illinois hospitality worker certification
- Fluency in English; Spanish proficiency highly valued
- Availability to work flexible shifts including weekends/holidays
- Basic knowledge of Chicago attractions and transportation