Job Description
Welcome to the forefront of hospitality at San Diego Horizon Hotel & Spa. We are seeking a professional, welcoming, and detail-oriented Front Desk Agent to join our dynamic team. As the face of our establishment, you will ensure every guest feels valued and receives exceptional service from the moment they arrive.
In this role, you will manage the front operations of the hotel, ensuring seamless check-ins and check-outs while maintaining a high standard of professionalism. We offer a competitive salary, comprehensive benefits, and a vibrant work environment in the heart of downtown San Diego.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the hospitality industry.
- Supportive and inclusive team culture.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and ensure a smooth check-out process while maintaining a friendly demeanor.
- Communication: Manage incoming calls, emails, and voicemails professionally, directing inquiries to the appropriate department or providing immediate assistance.
- Lobby Management: Maintain the cleanliness and organization of the reception area, ensuring it reflects the premium standards of our brand.
- Problem Solving: Address guest complaints or special requests promptly and professionally, escalating complex issues to management when necessary.
- Administrative Tasks: Handle cash handling, credit card transactions, and data entry accurately using our Property Management System (PMS).
- Security: Monitor security cameras and access logs to ensure the safety and security of all guests and property.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred but not mandatory for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills in English; bilingual candidates are a plus.
- Professionalism: A polished, professional appearance and a positive attitude are essential.
- Technical Skills: Proficiency with Microsoft Office Suite and familiarity with Property Management Systems (PMS) is highly desirable.
- Organization: Strong organizational skills with the ability to multitask in a fast-paced environment.
- Availability: Flexibility to work evenings, weekends, and holidays as required by business needs.