Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing reservations, check-ins/check-outs, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service with warm professionalism
- Manage reservations and optimize room assignments
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Handle guest inquiries and resolve issues promptly
- Utilize property management systems efficiently
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS
- Exceptional communication and multitasking skills
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive demeanor
- Texas Food Handler's certification preferred