Job Description
Join our award-winning luxury hotel in the heart of Fort Worth's cultural district! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at the Grand Plaza Hotel. As the first point of contact, you'll embody our commitment to Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant team atmosphere in one of Texas' most dynamic cities.
Why You'll Love Working Here:
• Free parking and employee discounts
• Career advancement opportunities
• Flexible scheduling options
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate PMS systems (Opera experience preferred)
- Uphold brand standards through attentive service
Qualifications
- 1+ years front desk or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if required for errands)
- Availability to work evenings, weekends, and holidays
- Basic knowledge of Fort Worth attractions and services
- Positive attitude with genuine customer service passion