Job Description
Join our award-winning downtown Denver hotel as a Front Desk Agent and be the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional hospitality in Colorado's vibrant capital. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury environment.
Responsibilities
- Manage seamless check-in/out processes for diverse clientele
- Resolve guest inquiries with proactive problem-solving
- Coordinate concierge services and local recommendations
- Maintain accurate reservation and billing systems
- Collaborate with housekeeping and security teams
- Execute upselling strategies for premium rooms/services
- Uphold brand standards in all guest interactions
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Colorado driver's license preferred
- Spanish language fluency highly valued
- Flexible availability including nights/weekends
- Professional appearance and demeanor