Job Description
Join Boston's premier luxury hospitality destination as a Front Desk Agent! At Grand Boston Hotel, we're seeking charismatic professionals to create unforgettable guest experiences in the heart of the city. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning team. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become the first face of our prestigious establishment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Utilize property management systems (Opera/PMS) to maintain accurate records
- Handle guest complaints with empathy and proactive problem-solving
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera/PMS preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Valid Massachusetts driver's license (if required for errands)