Job Description
Join our award-winning team at the Grand Hotel Oklahoma City, where exceptional service meets Southern hospitality! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in delivering outstanding customer service. Enjoy competitive pay, comprehensive benefits, and a supportive team culture in the heart of downtown Oklahoma City.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, modifications, and inquiries via phone, email, and in-person
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and other departments
- Utilize hotel management systems (e.g., Opera) for operations
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems and MS Office
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset