Job Description
Welcome to the Prestige Hotel Group, where your warm smile and professionalism set the tone for every guest's stay. We are currently seeking a dedicated Front Desk Agent to join our dynamic team at our Baltimore Harbor location. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences. We offer competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Responsibilities
- Check guests in and out efficiently using property management software (Opera/PMS).
- Answer and direct incoming phone calls with a professional and courteous tone.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Process payments and manage the safe and cash drawer accurately.
- Maintain the cleanliness and organization of the front desk and lobby areas.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Assist with administrative tasks such as filing, mailing, and data entry.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to stand for extended periods and lift up to 25 lbs.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.