Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of downtown. This role offers competitive compensation, career advancement opportunities, and the chance to work in Milwaukee's premier luxury hotel. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Act as a local resource for guests about Milwaukee attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Milwaukee tourism assets