Job Description
Join our award-winning team at Oceanview Hotels & Resorts in the heart of Long Beach! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy a supportive environment with growth opportunities in one of California's most vibrant coastal cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera/PMS) for daily operations
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in reservation systems and basic MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Valid CA driver's license (if required for shuttle duties)
- High school diploma or equivalent