Job Description
Join our award-winning hospitality team at the Grand Tulsa Hotel! We're seeking a charismatic Front Desk Agent to create unforgettable first impressions for our guests. As the face of our luxury downtown property, you'll manage seamless check-ins/outs, resolve inquiries with grace, and ensure every interaction exceeds expectations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Tulsa's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, modifications, and room assignments using property management systems
- Resolve guest inquiries and concerns promptly with exceptional service
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Tulsa attractions and local services
- Flexible availability including nights, weekends, and holidays