Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our global guests. As the first point of contact, you'll embody the vibrant spirit of the Big Easy while delivering five-star hospitality. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of America's most iconic destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Knowledge of New Orleans attractions and transportation
- Valid Louisiana driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays