Job Description
Join our award-winning team at Grand Harbor Inn, Jacksonville's premier waterfront destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of downtown Jacksonville. Immediate openings available for energetic professionals who thrive in fast-paced hospitality environments.
What We Offer:
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Career advancement opportunities
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries and resolve issues with exceptional service
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if required for property errands)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Positive, professional demeanor