Job Description
Join our award-winning team at the heart of Columbus! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our flagship downtown property. This immediate opening offers competitive pay, comprehensive benefits, and career growth opportunities in the thriving hospitality industry. If you're passionate about creating memorable moments and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidentiality protocols
- Process payments and manage cash handling procedures
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency with PMS systems (Opera, Cloudbeds preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize in high-pressure situations
- Basic knowledge of Columbus attractions and local area
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Positive attitude with a service-oriented mindset