Job Description
Join our award-winning team at Grand Horizon Hotel in the heart of Seattle! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Immediate start available!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Uphold safety and security protocols
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Proficiency in reservation systems
- Ability to multitask in a fast-paced environment
- Flexibility with evening/weekend shifts
- Basic knowledge of Seattle attractions
- High school diploma or equivalent